ADA Notice and Grievance
Procedure
NOTICE UNDER THE AMERICANS
WITH DISABILITIES ACT
In accordance with the requirements of
Title II of the Americans with Disabilities Act of 1990
(“ADA”), the City of La Puente will not discriminate against
qualified individuals with disabilities on the basis of disability in
its services, programs or activities.
Employment: The
City of La Puente does not discriminate on the basis of disability in
its hiring or employment practices and complies with all regulations
promulgated by the U.S. Equal Employment Opportunity Commission under
Title I of the ADA.
Effective Communication: The
City of La Puente will generally, upon request, provide appropriate aids
and services leading to effective communication for qualified persons
with disabilities so they can participate equally in the City of La
Puente’s programs, services and activities.
Modifications to Policies and
Procedures: The City of La Puente will make all
reasonable modifications to policies and programs to ensure that people
with disabilities have an equal opportunity to enjoy all of its
programs, services and activities. For example, individuals with service
animals are welcomed in the City of La Puente’s offices, even
where pets are generally prohibited.
Anyone who requires an auxiliary aid or
service for effective communication or a modification of policies or
procedures to participate in a program, service or activity of the City
of La Puente should contact the office of the ADA Coordinator (626)
855-1515 as soon as possible but no later than forty-eight (48) hours
before the scheduled event.
The ADA does not require the City of La
Puente to take any action that would fundamentally alter the nature of
its programs or services, or impose an undue financial or administrative
burden.
Complaints that a program, service or
activity of the City of La Puente is not accessible to persons with
disabilities should be directed to the ADA Coordinator (626) 855-1515.
The City of La Puente will not place a
surcharge on a particular individual with a disability or any group of
individuals with disabilities to cover the cost of providing auxiliary
aids/services or reasonable modifications of policy, such as retrieving
items from locations that are open to the public but are not accessible
to persons who use wheelchairs.
CITY OF LA PUENTE AMERICANS
WITH DISABILITIES ACT GRIEVANCE PROCEDURE
The City of La Puente hereby adopts this
internal grievance procedure to provide for prompt and equitable
resolution of complaints alleging any action that is prohibited by Title
II of the Americans with Disabilities Act (hereinafter
“ADA”). The City has designated the City Risk Manager as the
ADA Coordinator.
In the event a request for access to
programs, services or facilities cannot be resolved, an individual may
file a grievance either orally or in writing by contacting the ADA
Coordinator, City of La Puente, Risk Manager, 15900 E. Main Street, La
Puente, CA 91744, (626) 855-1515, California Relay Service at
1-800-735-2929 (TTY) or 1-800-735-2922 (Voice). The City’s ADA
Coordinator is available to disabled persons requiring assistance to
file a grievance. The City’s communications regarding the
grievance will be in a format accessible to the grievant.
The procedure to file a grievance is as
follows:
Step 1.
A written grievance should be filed on
the ADA Grievance Form attached hereto. If the grievance is not filed on
the Grievance Form, it should nonetheless contain the following
information:
- The name, address, and telephone
number of the person filing the grievance.
- The name, address, and telephone
number of the person alleging the ADA violation, if other than the
person filing the grievance.
- A description of the alleged
violation and the remedy sought.
- Information regarding whether a
complaint has been filed with the Department of Justice or other
federal or state civil rights agency or court.
- If a complaint has been filed, the
name of the agency or court where the complaint was filed, the date the
complaint was filed, and the name, address and telephone number of a
contact person with the agency with which the complaint was filed.
An oral grievance can be filed by
contacting the ADA Coordinator. The oral grievance will be reduced to
writing by the ADA Coordinator utilizing the ADA Grievance Form and will
be signed by grievant.
Step 2.
The grievance will be either responded
to or acknowledged within twenty (20) working days of receipt.
Step 3.
Within sixty (60) calendar days of
receipt, the ADA Coordinator will conduct the investigation necessary to
determine the validity of the alleged violation. If appropriate, the ADA
Coordinator will arrange to meet with the grievant to discuss the matter
and attempt to reach an informal resolution of the grievance. Any
informal resolution of the grievance will be documented in the
City’s ADA Grievance File.
Step 4.
If an informal resolution of the
grievance is not reached, a written determination as to the validity of
the complaint and description of the resolution, if appropriate, shall
be issued by the ADA Coordinator and a copy forwarded to the grievant no
later than ninety (90) days from the date of the City’s receipt of
the grievance.
Step 5.
The grievant may request
reconsideration if he/she is dissatisfied with the written
determination. The request for reconsideration shall be in writing and
filed with the City of La Puente, City Manager, 15900 E. Main Street, La
Puente, CA 91744 within thirty (30) days after the ADA
Coordinator’s determination has been mailed to the grievant. The
City Manager shall review the request for reconsideration and make a
final determination within ninety (90) days from the filing of the
request for reconsideration.
Step 6.
If the grievant is dissatisfied with
City’s handling of the grievance at any stage of the process or
does not wish to file a grievance through the City’s ADA Grievance
Procedure, the grievant may file a complaint directly with the United
States Department of Justice or other appropriate state or federal
agency. Use of the City’s grievance procedure is not a
prerequisite to the pursuit of other remedies.
The resolution of any specific grievance
will require consideration of varying circumstances, such as the
specific nature of the disability; the nature of the access to services,
programs, or facilities at issue and the essential eligibility
requirements for participation; the health and safety of others; and the
degree to which an accommodation would constitute a fundamental
alteration to the program, service, or facility, or cause an undue
hardship to the City. Accordingly, the resolution by the City of any one
grievance does not constitute a precedent upon which the City is bound
or upon which other complaining parties may rely.
File Maintenance
The City’s ADA Coordinator shall
maintain ADA grievance files for a period of three years.
For More Information, Contact:
City of La Puente
ADA Coordinator
Risk Manager
15900 E. Main Street
La Puente, CA 91744
(626) 855-1515
(800) 735-2929 (TTY)
(800)735-2922 (Voice)
An individual may file a grievance either
orally or in writing by contacting the ADA Coordinator. The City’s
ADA Coordinator is available to disabled persons requiring assistance to
file a grievance. The City’s communications regarding the
grievance will be in a format accessible to the grievant.
